Frequently Asked Questions

Everything you need to know about bringing JINEN quality into your home.

What is the standard shipping time for furniture and decor?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Yes, JINEN ships worldwide. Shipping costs and delivery timelines vary by country and will be calculated at checkout.

What is your return policy for home goods?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products covered by a warranty?

Yes, all JINEN furniture comes with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards for your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.